Why complicate matters when simplicity is much less stressful? “I keep things casual and simple,” says Jesse Weber, director of Newmark Grubb Knight Frank in Greenwich, Connecticut. “By keeping a complicated process simple, you can make it an exciting experience [for clients].” Yet, he drills down when it comes to getting a job done right. If anything is even slightly askew, it does not elude Weber. “I don’t like to let things slip through the cracks.”
It’s something Weber knows his clients depend on him for, given their typically unrelenting schedules that afford them little time to micromanage specifics themselves. Fortunately, Weber believes he’s ideally engineered to bear the brunt of whatever comes his way.
“I’m very process- and method-oriented, so by making [a deal] simple, I try to take the questions out and go back to the client every step of the way with simple directions. It’s a formula that’s worked,” says the “analytical” Weber, who leased 65,000 square feet of retail, office, and industrial space last year.
It’s all relatively rote for Weber. “I think I’ve always been this way. I’ve been in the business for about four years and it’s something I’ve kind of honed on my own. I’ve seen a lot of different approaches from a lot of different brokers and can’t quite say that any one broker operates the same way,” says Weber, who adds that he’s simply taken those things he’s found to be most efficient and applied them to his own work.
And, when it comes to doing his due diligence, Weber certainly is diligent.
”By the time I take a client out, I know the market so well, I have in mind the perfect space for them,” he says. Of course, that doesn’t mean a customer always sees it the same way—at least not immediately. Naturally, Weber’s prepared for that. “Sometimes you have to run around the market twice before they finally realize that’s the space for them. Everyone needs time to find out what works for them.”