If you have visited the hospital lately, you will know that there are many exciting changes in the making. A new MRI facility that will feature the latest technology is nearing completion, and the opening of our impressive new entrance is expected early next year. Expansions of our Phelps Medical Associates practices are also taking place in Croton-on-Hudson and Dobbs Ferry. These projects represent the hospital’s continuing commitment to provide state-of-the-art medical services in attractive, comfortable environments. We realize that navigating our campus during construction is sometimes difficult, and we truly appreciate everyone’s understanding as we make these significant improvements.
Phelps has received a number of recognitions recently from prestigious organizations, including acknowledgement as a Fit-Friendly Worksite by the American Heart Association and designation as a Diagnostic Imaging Center of Excellence by the American College of Radiology – one of only 17 hospitals in the nation to be so designated. U.S. News and World Report ranked Phelps as number 16 out of 250 hospitals in New York State, and in an upcoming Hospital Quality Star Rating by Centers for Medicare & Medicaid Services (CMS), Phelps is the only hospital in our health system to achieve 4 stars.
Recent patient satisfaction surveys also tell a positive story: In comparison to peer hospitals in the region, Phelps was at the 99th percentile for inpatient services, the 89th percentile for emergency services and the 91st percentile for care provided at our Phelps Medical Associates practices.
The Excellence through Innovation for Patient Experience award was presented to Phelps by HealthStream, an organization that provides hospitals with educational resources to improve patient care. The award acknowledges Phelps’ exceptional performance in driving change and improving patient experience and safety. HealthStream also invited Phelps leaders to participate at its annual conference this September in Denver as Pinnacle Speakers, presenters who are chosen from organizations that have made a commitment to transform their culture and focus on patient-centered care.
The Phelps Board of Directors has added several new members this year, including three representatives from the North Shore-LIJ Health System: Anthony Ferreri, Regional Executive Director; Richard Goldstein, immediate past Chairman; and Ralph Nappi, Executive Vice Chairman of North Shore-LIJ’s Board. Our new board members bring valued expertise in law, finance, management and healthcare, and they will be instrumental to our success in setting the course for the hospital’s future.
We are proud of our extraordinary staff for providing care of such high caliber that it distinguishes Phelps from other hospitals. To support their efforts, we will continue to enhance services and acquire the latest technology. Mark Twain once said, “If you stand still, you will fall behind.” As you can see, that doesn’t apply to Phelps.
Wishing you the best of health as the fall season begins,
Richard J. Sinni, Chair, Board of Directors
Daniel Blum, President & CEO