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Buying a new car shouldn’t be stressful. Yes, it is a huge decision with many moving parts. Add today’s pandemic into the mix and the stress of taking that first step could be very intimidating. But with the right sales person at the right dealership, buying a car can be effortless, and EXCITING!! It’s your new car, after all!
That’s the experience the Pepe Auto Group will provide you when shopping for a car at any of their six locations: Mercedes-Benz of White Plains, Mercedes-Benz of New Rochelle, Pepe Cadillac, Pepe Infiniti, Porsche Larchmont and Audi Nyack. They’ve implemented an online car shopping process that’s as personal, informative, and effective as shopping for a vehicle in-person. While some people may be hesitant to purchase a car online, Pepe Auto Group customers are loving it!
How do they do it? Ask Diane Dechiaro. She recently bought a new Mercedes-Benz from Mercedes-Benz of New Rochelle. She describes her online car-buying experience as being awesome!
“I would recommend them all day long!” Diane says. “And the car that I found online, is the car that I’m in.”
Diane had been driving Buicks for the last six years. She was looking to lease the same car, however, during the pandemic, her previous dealership never got back to her. A little online research later, she stumbled across the Mercedes-Benz GLA 250 SUV at Mercedes-Benz of New Rochelle and she immediately fell in love.
Her salesman, Alex, was fast and attentive, making sure every step of the process was comfortable for Diane. Even when she found herself dealing with a tragic family emergency, the passing of her father due to COVID-19, Alex gave her the time she needed and only continued the process when Diane was ready.
“He made it so special, even at a bad time for me,” says Diane. “I’m somebody that’s not good with change. That’s why I stayed in a Buick for all these years. [Alex] made it so easy for me to make the switch.”
Although some customers prefer to touch and feel the actual car, the customer is typically more comfortable completing the majority of the steps online after they’ve made a decision on the vehicle they are interested in purchasing. In such an uncertain time for us all, this online shopping experience will get you in a car you love effortlessly and conveniently, making sure you feel at home in your new car.
As of today, more than 70% of Pepe’s customers complete some portion of their car buying online!
When utilizing Pepe Auto Group’s online car-shopping tool, a salesperson will always be available to answer any questions that come up along the way. The online process is modeled after the traditional in-store process, so if you start the online process and at any point decide that you would prefer to finish the transaction in person – not to worry, that can be arranged! You can take delivery of your new car at the store, or we can come to you! Diane is one of the many Pepe Auto Group customers that have driven away in their new car feeling comfortable knowing they made the right purchase!
“Nothing is more important to the Pepe family than providing employees with the proper tools to give each customer the same excellent experience with every car purchase,” says Alex. “Integrity is everything at the Pepe Auto Group. And our online shopping tool is just another way for us to ensure that our customers are exceptionally comfortable.”
Pepe Auto Group, the 2020 Best of Westchester winner for Best Luxury Automotive Experience, proudly serves the luxury market in Westchester County and Rockland County, New York and surrounding areas. Browse their online inventory here.