Developing the Post-COVID Workforce in Westchester


County government, nonprofits, and employers are pulling together to match people to jobs as the local workforce springs back in action.

At Sacred Seeds, Jennifer Ann Safara Perry has built an avid following over the past 20 years selling body butters, coffee scrubs, and other products she whips up. But to grow the Yonkers-based business, the longtime solopreneur needed help. During the pandemic, she was able to ramp up the online portion of her business with the help of 12 people, as a result of grant funding from the Westchester-Putnam Workforce Development Board, which had received CARES Act stimulus money to assist employers in hiring or bringing back laid-off staff. Her team helped her with branding, marketing, web development, and grant writing. “It was a chance for a rebirth,” she says.

All eyes are on such workforce development in Westchester County, as leaders in just about every sector of the economy focus on getting back to business as we knew it before the crisis, to the extent that is possible. And with every business, organization, or institution depending on people to make that happen, leaders are doing all they can to train workers and connect people who need work with employers.

In recent months, the county has been ushering in a sector-based strategy for workforce development, emphasizing advanced manufacturing, biosciences, financial technology, and clean energy, says Bridget Gibbons, director of economic development for the county. This approach was outlined in the Westchester County Economic Development Strategy, Recovery and Implementation Plan, released by Westchester County Executive George Latimer last summer. For each one, a task force made up of employers, civic organizations, and higher-education institutions will provide guidance. Each sector will also have a “desk” at the county that employers can call for information on relocating to Westchester or connecting with resources in the sector. The task forces will focus on workforce needs in each of these sectors, says Gibbons. “The central question we are asking is: ‘How do we get a pipeline of talent going to the businesses of Westchester County?’” says Gibbons. “One of our top priorities is to get them talent so they can grow.”

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The county has also been holding quarterly events on WebEx to feature businesses that moved to the county. In interviewing the business owners, the presentations have showcased the quality of the local workforce, which includes many college graduates. “Westchester is an ideal location for businesses that need an educated workforce,” says Gibbons.

But there have been many shifts in what skills employers need since the pandemic. To help displaced workers, the county introduced Launch 1000, a program to help workers turn a skill or hobby into an income stream, and began taking applications in November.

The county is also looking into fostering more apprenticeships, with an eye on positioning those who accept these positions for full-time jobs. “I think apprenticeships and internships will be part of the solution,” says Gibbons.

“We want to create a system that works for everybody. That’s not only morally just. It’s good for business.”
—Michael Romita, President and CEO, Westchester County Association

Embracing Apprenticeships

In the current environment, more people are looking at skilled trades as potential careers, says Harold King, president of the Council of Industry, an association based in Newburgh. “We’re getting back to where we were in the 1960s, respecting these trades and the apprenticeships that go with them,” says King. The Council is encouraging its members to consider offering apprenticeships to gain a competitive edge in recruiting.

To introduce young people to jobs that they may not have considered, the Workforce Development Institute, a statewide nonprofit in Albany, started piloting a career exploration program focused on general work readiness with the City of White Plains Youth Bureau in January. Focused on at-risk young people ages 18 to 24, it offers four to six weeks of occupational and life-skills training in paid internships at local businesses, including those in the trades. “If it works, we might try it elsewhere in the state,” says Dan Cullen, director of field services for the institute.

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Programs like this are important for addressing the “silver tsunami,” says Cullen. “A lot of people are leaving the skilled trades. There are not a lot of people ready to fill that vacuum.”

There are also efforts afoot in the county to encourage young people to consider entering fields such as healthcare, where local employers posted more than 500 ads looking for help in the last 60 days, says Cullen. “We have had a spike recently,” he notes. Once someone gets a credential to be a certified nursing assistant, they could conceivably be encouraged to move on to become a nurse, a higher-paid position, through an organized program, he points out. “We’d love to see where we could help pilot it,” he says.

Syncing Training with Employers’ Needs

Many business leaders in the county recognize that successfully matching employers in need of talent with workers who have the right qualifications will be essential to rebuilding the economy post-COVID. With some sectors, such as hospitality and restaurants, still hurting and a number of small businesses in the county now permanently closed, there has been substantial displacement due to the pandemic. The county still had 22,000 individuals collecting unemployment in February, notes Jason Chapin, director of workforce development for the Westchester County Association (WCA), an economic development and business advocacy organization with 250 members.

Construction work on the Newburgh Beacon Bridge began last September and is expected to continue through 2022. Photo by Margaret Fox
Construction work on the Newburgh Beacon Bridge began last September and is expected to continue through 2022. Photo by Margaret Fox

The WCA has been staying in close communication with employers, as well as colleges and vocational schools in the area, to help ensure that there is a pipeline of workers with the right credentials to fill the jobs that exist in the post-pandemic economy. “They are graduating a lot of students who started their programs years ago,” says Chapin. “Some students started last spring. They may have had a job offer. Their job offer has been adjusted. They may not be working in the job or position they were hoping for. We have another group of seniors in college. They are scrambling to figure out what is available to them. A lot of colleges have told us they have alumni asking career services for help.”

People in disadvantaged groups, such as older workers, veterans, people with disabilities, and immigrants, face additional challenges, Chapin says. So do women, who were disproportionately affected by the transition to online and hybrid learning during the pandemic. “They are a very large portion of some sectors of the workforce,” says Chapin, pointing to industries such as education, office and administrative support, and healthcare, where women make up the majority of employees.

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Chapin is hopeful that the $175 million the state set aside in Governor Cuomo’s Workforce Development Initiative in 2019 will start to flow soon to help address some of the challenges the county is facing. The funding was allocated for strategic regional efforts to meet short-term workforce needs, improve talent pipelines, enhance the flexibility and adaptability of local workforce entities, expand apprenticeships, and address the long-term needs of growing industries. It can also be used to improve the economic security of women, youth, and other groups facing barriers to career advancement. “There is still about $150 million left to be allocated,” Chapin says. “They haven’t been allocating a lot of funds since the pandemic hit. We’re hoping that changes.”

Air traffic slowdowns during the pandemic allowed an accelerated schedule for resurfacing work on runways at the Westchester County Airport. Photo by Margaret Fox
Air traffic slowdowns during the pandemic allowed an accelerated schedule for resurfacing work on runways at the Westchester County Airport. Photo by Margaret Fox

The WCA, in the interim, has also won some grants, such as two received last year from Entergy. One was a $12,500 grant to help 25 students at Westchester County Community College complete a respiratory care program. “A lot of students have already been placed,” notes Chapin. “If you place 25 students making $40,000 a year, that has a huge economic impact.”

The Westchester Community Foundation (WCF), a philanthropic organization, funds another program at Westchester Community College to recruit and train students for an 11-week boot camp for healthcare occupations, through the Westchester Workforce Funders Collaborative, where several charitable funders have pooled their resources.

The program offers participants a chance to do a four-week externship/job shadowing experience at a Montefiore hospital or healthcare facility, and a chance to interview with its employer partners Burke Rehabilitation Hospital, Montefiore Medical Center, and Wartburg, a senior-living facility. Another nonprofit WCF funds through the collaborative is Westhab, a housing and social services organization.


Challenges Ahead

But there remain some obstacles to programs like these, such as access to transportation and affordable, high-quality childcare. Both the Westchester Community College program and Westhab have case management services to help problem-solve on these fronts, notes Tara Seeley, senior program officer at the WCF. “The programs had to demonstrate employer partnerships and their plans to address this,” says Seeley.

The high cost of housing is another issue that affects the local talent pool. The WCA has recommended in its 2020 Policy Playbook that the county work to ensure adequate housing for all workers. The Policy Playbook points to the Westchester County Housing Needs Assessment study, which determined that the county needs 11,000 new affordable housing units to accommodate all Westchester households, as well as people seeking homes in the county who cannot afford market-rate housing. As noted in the report, “Local businesses that require skilled workers and a stable workforce suffer when workers cannot afford to live where they work. A community may experience a depleted hiring pool if housing prices are too high, starving local businesses of workers or forcing these businesses to pay higher salaries to subsidize commuting costs. Communities also suffer when workers who serve the public interest, such as teachers, police, fire personnel and local government workers, look elsewhere for affordable housing and employment.”

As Michael Romita, president and CEO of the WCA puts it, “We want to create a system that works for everybody. “That’s not only morally just. It’s good for business.”


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